Shared responsibility – working together to add value
As the Bayer Group's global competence center for IT and business services, Bayer Business Services jointly assumes entrepreneurial responsibility and bears the operational risk for the business processes that Bayer companies entrust to it. Working with Bayer Business Services offers customers a variety of benefits:
- Less administration
- Increased capacity to innovate and focus on the respective core business
- Greater efficiency through faster, simpler and more cost-effective processes
- Lower fixed costs
- Improved flexibility through scalable services
- Synergies through maximum standardization
- Highly automated, globally standardized processes
The business model is designed to offer maximum value-added for the Bayer Group and ensure that having services provided centrally by Bayer Business Services rather than outsourcing them gives Bayer companies a clear competitive edge. Bayer Business Services is competitive not only as a company, but at the level of each specific service. Regular benchmarking ensures that services are always in the top quartile of the relevant market, i.e. in the top 25 percent in terms of price/performance ratio compared to the competition.
This competitive price/performance ratio is achieved partly through Bayer Business Services' global presence and partly through its own ability to outsource certain services. For example, several hundred Bayer Business Services employees are working at an IT service center in Mumbai, India, supporting their colleagues throughout the world with software development and programming services. In many countries, external companies provide specific services on behalf of Bayer Business Services. Examples include desktop services (IT equipment for Bayer offices and user support). These “make-or-buy decisions” enable Bayer Business Services to optimize its mix of in-house production and outsourcing as regards quality, cost and security so that it can always offer Bayer companies competitive services.
